Bluetooth calls with iPhone 5

globalist said:

Anyone else have choppy audio quality making calls from their iPhone via the HRV's bluetooth handsfree?

I can hear the person I'm talking with perfectly, but they often complain my voice is stuttery/choppy and they tend miss some of my words due to this.

Bluetooth music streaming works just fine, as does Bluetooth phone calls in my other car - a KIA Ceed - using the same phone.

Thanks!

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With with iPhone 6 through Bluetooth and when I talk to my wife and she is at home on the speaker phone, the audio gets choppy. After I ask her to get off the speaker and use the home phone regularly, the audio is perfect. Other than that no problem.

Is the person on the other end of your conversation on a speaker phone?

Doesn't matter if they are - I mean they tend to hear MY voice chopped up no matter if they are or not. I can hear them talking clearly though.

Were you ever able to solve the issue? I have a 2018 EX-L and experiencing the same issue. Extremely frustrated and if I could return the car I would. Commute 2hrs a day and heavily rely on being able to make/receive call while driving. Would not have expected this from a new car in the 20k+ range especially from Honda. We have a 2012 Odyssey and have no issues.

nope. I could have tried upgrading the infotainment system to the latest version but then I would lose the ability to install 3rd party apps such as Waze so I said screw it. I have the european HRV by the way.

I have an IPhone 5c and am having no problems with Bluetooth calls.

I have had the problems with the hands free on bluetooth from day one, I have a 2017 HRV ADAS and iPhone 7S+. Considering it is illegal to touch your phone while driving in NSW I do not answer calls via my car as callers cannot hear you clearly. Very frustrating, every one I work with has the same problem with their HRV. Honda should recall and sort out the problem.

Mine is very clear

sludgepit said:

I have had the problems with the hands free on bluetooth from day one, I have a 2017 HRV ADAS and iPhone 7S+. Considering it is illegal to touch your phone while driving in NSW I do not answer calls via my car as callers cannot hear you clearly. Very frustrating, every one I work with has the same problem with their HRV. Honda should recall and sort out the problem.

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The volume on the phone itself can and should be turned up to a reasonable level. Try that first. Also, a 7S+ is now getting a bit dated. I'm running the latest iPhone with my 2016 HRV and have no issues. You could also consider swapping out the head unit for another. Plenty of posts on that here.

CADmbphan said:

Were you ever able to solve the issue? I have a 2018 EX-L and experiencing the same issue. Extremely frustrated and if I could return the car I would. Commute 2hrs a day and heavily rely on being able to make/receive call while driving. Would not have expected this from a new car in the 20k+ range especially from Honda. We have a 2012 Odyssey and have no issues.

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Hi,globalist or CADmbphan, did you find any solution? I had the same problem (2019 HRV, executive, european version), I can't use bluetooth for making calls, because my voice is choppy, and the other person can hear only few words of my speaking. No noise, it seems the mic stopped working for a little, but very often. I was in the in the official service, but they can't fix it.

Same as with Kalapac. I bought the 2020 sport version, canadian, and the Bluetooth phone connection is basically useless :/ I’m totally disappointed with this. It seems Honda can’t sort out the BT problems from day first they started integrating it into their cars. I had Accord 2007 EU with highest trim level… BT had to be removed to avoid battery drain. Mexican build chip. I really hope with our HR-Vs it’s a software problem.

I'm having the same issue with my wife's iPhone and her 2020 hrv. It also happens with the USB connection and Apple caraway. Any suggestions?

Remove the phone from the car and pair again.