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Brilliant Sporty Blue Honda HR-V 1.5 iVTEC SE 6 Speed Manual
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No paperwork they never gave me any.
There should be an electronic copy on your file, just ask at any Honda dealer for a printout. Same applies to servicing paperwork, if you have not received any.

If you feel you are getting the runaround from dealers, escalate up to Honda US customer services.

As an aside, curious as to why you state the mileage is 'estimated' at 46k. If you're the original owner, then what the odometer states is the actual mileage. Unless components have been replaced?
 

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Discussion Starter · #22 ·
There should be an electronic copy on your file, just ask at any Honda dealer for a printout. Same applies to servicing paperwork, if you have not received any.

If you feel you are getting the runaround from dealers, escalate up to Honda US customer services.

As an aside, curious as to why you state the mileage is 'estimated' at 46k. If you're the original owner, then what the odometer states is the actual mileage. Unless components have been replaced?
It just under 46,000 I just rounded up it actually has 45,726 miles on it. The only components that have been replaced was the audio/navigation system and a complete new wire harness due to it being stolen.
 

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I am. I'm printing all the recalls that have been completed and printing up the transmission recall and gonna head over to Honda in a few minutes. If they fight me against it I'm gonna give them an ultimatum fix it or give me a new one if not they can talk to my lawyer.

^^ Well that's better.. :)

Read all the CVT info on this forum, including the CVT recall info.
Stay calm and controlled when talking to the Honda dealer staff and presenting them with the CVT recall and extended warranty info.
 

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I am. I'm printing all the recalls that have been completed and printing up the transmission recall and gonna head over to Honda in a few minutes. If they fight me against it I'm gonna give them an ultimatum fix it or give me a new one if not they can talk to my lawyer.
not even reciepts for the work done ? is this an actual Honda dealership ?
 

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I just had my Transmisson replaced in my 2017 HRV at the tune of 139,000 miles for FREE. It was under the extended warranty. My transmission literally stopped working while I was driving. I am now fighting for my towing and car rental to be reimbursed. It was not an easy road - there are the two warranty recalls supporting your claim. Good luck ~ you have to fight them for this I had my local mechanic call the dealership, but I had a code come up because mine did fail. I had no real warning that this was going to happen.
 

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I just had my Transmisson replaced in my 2017 HRV at the tune of 139,000 miles for FREE. It was under the extended warranty. My transmission literally stopped working while I was driving. I am now fighting for my towing and car rental to be reimbursed. It was not an easy road - there are the two warranty recalls supporting your claim. Good luck ~ you have to fight them for this I had my local mechanic call the dealership, but I had a code come up because mine did fail. I had no real warning that this was going to happen.

I have very little experience with dealers of any manufacturer as I don't bring our vehicles to any dealer except under warranty.
3 of our 4 vehicles are extensively modified and the warranty was voided soon after we bought them.
Our HRV warranty is in gray area because of a few mods I have done to it.


I have been to a dealer once in the last 20 years. A couple of years ago when one of the remote Fobs failed on our HRV, covered under warranty.

How can a Honda dealer push back on the CVT trans extended warranty? The document is crystal clear.

I suspect the OP's HRV has something going on which is why he has trouble getting warranty support. He even mentioned it was stolen and a new harness was installed.
 
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Anybody notice a whiney noise from their cvt transmission. I noticed it a couple days ago and it got louder and it jumps quite frequently. I brought it to the dealer they said sorry your out of warranty. I change the fluids regularly and on time. Should I attempt to fix it myself or have the dealer do it for est. $5,000.00. Plus apparently all parts are on back order.
First, If you have a Transmission issue the best place to go is a trans. specialist. #2- with 150,000 miles, get rid of the car, other issues are bound to pop up.
 

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Anybody notice a whiney noise from their cvt transmission. I noticed it a couple days ago and it got louder and it jumps quite frequently. I brought it to the dealer they said sorry your out of warranty. I change the fluids regularly and on time. Should I attempt to fix it myself or have the dealer do it for est. $5,000.00. Plus apparently all parts are on back order.
Anybody notice a whiney noise from their cvt transmission. I noticed it a couple days ago and it got louder and it jumps quite frequently. I brought it to the dealer they said sorry your out of warranty. I change the fluids regularly and on time. Should I attempt to fix it myself or have the dealer do it for est. $5,000.00. Plus apparently all parts are on back order.
At this point, you should call American Honda Corporation and open a case with them. Give them all the details, tell them you have printouts of any TSBs, recall campaign paperwork, or whatever you have found out about this CVT issue. And, definitely tell them about how the dealerships in your area are refusing to honor the extended warranty on the CVT. If you're in the "right", Honda Corp does not take kindly to Honda dealerships that scam their customers, and they definitely want to know about it! After you give them all the facts, they will issue you a case number, and then most likely a manager will be assigned to your case who will contact you within a few business days. Here's their Customer Support # (800) 999-1009 Monday – Friday, 6:00 AM – 5:00 PM PT. Remain calm & factual when speaking with them. Good luck!
 

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At this point, you should call American Honda Corporation and open a case with them. Give them all the details, tell them you have printouts of any TSBs, recall campaign paperwork, or whatever you have found out about this CVT issue. And, definitely tell them about how the dealerships in your area are refusing to honor the extended warranty on the CVT. If you're in the "right", Honda Corp does not take kindly to Honda dealerships that scam their customers, and they definitely want to know about it! After you give them all the facts, they will issue you a case number, and then most likely a manager will be assigned to your case who will contact you within a few business days. Here's their Customer Support # (800) 999-1009 Monday – Friday, 6:00 AM – 5:00 PM PT. Remain calm & factual when speaking with them. Good luck!
I had an issue with the rear strut that plagued a few early HR-Vs - posted on HONDA social media account about "back ordered parts"
- and they contacted me directly and then called me.
Honda called the dealer and things suddenly got expedited - i was quite amazed. within a day i was notified that parts were in and the car would be ready in 2-3 days.
 

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I had an issue with the rear strut that plagued a few early HR-Vs - posted on HONDA social media account about "back ordered parts"
- and they contacted me directly and then called me.
Honda called the dealer and things suddenly got expedited - i was quite amazed. within a day i was notified that parts were in and the car would be ready in 2-3 days.
They're usually pretty good about stuff like this. Especially if it's a potential safety issue. Always just be polite and friendly to them. (To Moderator: just an example): Just had an issue with my '16 CR-V, (I know the issue & vehicle is a bit off-topic, but it has more to do with Honda customer service as it relates to this thread). The water pump seized & snapped the serpentine belt. It had been making some noise, so I called on a Monday, but the earliest appointment they had at my local dealership was that Friday. And the dealership knew about some noise it was making for a couple weeks, since I had them inspect it before leaving for a family vacation. They said it was OK & that I had lots of time before a real problem would occur. So, I made every effort to get it to the dealer sooner than later, then the belt snapped as I was on my way to the dealer on that Thursday evening for them to work on it on Friday. Had to spend $165 on a flatbed tow to get it there. While I was waiting for the tow, I spun all the pulleys I could reach (couldn't reach the A/C), and discovered it was the water pump, and looked it up online, and sure enough there was a TSB on this issue for a small number of 2015 & 16 Cr-Vs. Plus, I'm still under a CPO powertrain warranty. (Originally, I thought the noise was from the idler pulley...but I digress...) So, I called American Honda Corporation and they opened up a case. Took a few weeks, but they just got back to me this past Monday and told me that management approved my request for reimbursement of $165! And, that was on top of the warranty repair to replace the water pump & belt! I didn't spend a penny after all! I was very polite, and very clear & thorough to the Honda rep on the phone as to what happened every step of the way. We even ended up having a nice conversation about how her sister is also a bass player. (I am as well.) 😁
 

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They're usually pretty good about stuff like this. Especially if it's a potential safety issue. Always just be polite and friendly to them. (To Moderator: just an example): Just had an issue with my '16 CR-V, (I know the issue & vehicle is a bit off-topic, but it has more to do with Honda customer service as it relates to this thread). The water pump seized & snapped the serpentine belt. It had been making some noise, so I called on a Monday, but the earliest appointment they had at my local dealership was that Friday. And the dealership knew about some noise it was making for a couple weeks, since I had them inspect it before leaving for a family vacation. They said it was OK & that I had lots of time before a real problem would occur. So, I made every effort to get it to the dealer sooner than later, then the belt snapped as I was on my way to the dealer on that Thursday evening for them to work on it on Friday. Had to spend $165 on a flatbed tow to get it there. While I was waiting for the tow, I spun all the pulleys I could reach (couldn't reach the A/C), and discovered it was the water pump, and looked it up online, and sure enough there was a TSB on this issue for a small number of 2015 & 16 Cr-Vs. Plus, I'm still under a CPO powertrain warranty. (Originally, I thought the noise was from the idler pulley...but I digress...) So, I called American Honda Corporation and they opened up a case. Took a few weeks, but they just got back to me this past Monday and told me that management approved my request for reimbursement of $165! And, that was on top of the warranty repair to replace the water pump & belt! I didn't spend a penny after all! I was very polite, and very clear & thorough to the Honda rep on the phone as to what happened every step of the way. We even ended up having a nice conversation about how her sister is also a bass player. (I am as well.) 😁
The issue was a known issue- they had defective rear dampers - BUT i had brought it in and the dealer would just say - 'we have no idea when we will have replacement parts -we will call you when to bring the HR-V back in.'
it was safe to drive - so they didnt want to keep the car. I would call the dealer about every 10 days or so- and they had no parts and didn't seem to care.
I was surprised Honda VIA Facebook contacted me when I commented about a post they made. I got a DM, and then they actually called me and asked for the dealership.
 

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The issue was a known issue- they had defective rear dampers - BUT i had brought it in and the dealer would just say - 'we have no idea when we will have replacement parts -we will call you when to bring the HR-V back in.'
it was safe to drive - so they didnt want to keep the car. I would call the dealer about every 10 days or so- and they had no parts and didn't seem to care.
I was surprised Honda VIA Facebook contacted me when I commented about a post they made. I got a DM, and then they actually called me and asked for the dealership.
Wow! Didn't know they monitored their FB page so well! Good to know! That's awesome!
 

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Honda America culture is consistent.

This is the same runaround I got when my 1977 Civic blew a coolant pump under warranty.

HA must still be using the same play book.
 

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Wow! Didn't know they monitored their FB page so well! Good to know! That's awesome!
actually it was a FB pop up add/post from them at the time -(trying to sell the new HR-V of course)- and i commented that its a great a car but the parts for a warranty replacement are on back order for weeks and the dealer is in the dark about things.
 
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