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Brought mine in today for this and some other issues. Dealer says the release mechanism is faulty and is installing a new one.
 

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Brought mine in today for this and some other issues. Dealer says the release mechanism is faulty and is installing a new one.
Had this same problem and got down low and looked up at the switch.... it’s a two position switch (lock/unlock) once you get a good look at how it’s designed it should clear up any problems.. I was unlock and locking while attempting to open assuming that it was a single button with a single open function .
 
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