They are pretty great (John Eagle Honda). They are about 30 miles away, but the local Honda dealer down the street is terrible. This is my second car I got there and they treat me like the most important customer that will walk in that day. I went to the local dealer to get the sunroof repaired and before I could step out of my car to talk to the advisor, the guy in the drive was like "looks like this wind deflector you added was installed incorrectly and look how wobbly it is - it'll be $135 for us to diagnose or even look at this today." Um I didn't install it, the dealer did and $135 for a problem that I've already explained & showed you - seems a bit steep. "yea, you can leave and come back later if you want" ... so I drove to the other dealer. "No problem, we'll take a look. Have some free cookies and coffee while you wait, oh and it's covered under warranty so no charges today!"Now that is a great Honda dealer. Congratulations.
YES. YES YES YES to everything you said there. I have this exact problem that you described and all the exact incidences. It does open for a little while after you've gotten it open, and will stick again when it sits for awhile. Mine is also a 2017, although just like you, I've researched this and LOTS of people with all different model years have had this problem, and lots of people have had trouble with Honda service fixing it or even acknowledging a problem. Have you had any luck since you wrote this and gotten it fixed? I hesitate to take it in because I don't think the service people and dealers want to admit there's a widespread problem and possibly don't know how to fix it, because like you said, it will only stick the one time and won't stick again until a couple days later of not opening it. Last time I went in about this they made me feel like the problem was me and I was doing it wrong (even though it stuck for them too when they tried it). It's not me, and it's sooooo frustrating. I've had the car about a year and a half and this tailgate problem is actually getting worse. I really wish I loved this car as much as I loved my last Honda but I just don't and this just makes it more unlovable. Any successful fixes on this?I have a 2017 HRV which I love, with the exception of one thing. Since day one, warm or cold weather, my tailgate does not consistently release when I just use the key sensor (key in my pocket). When I get right up to the tailgate, I try to open the latch (and yes I'm hitting the right button, not the lock button), and I have to tug on it 3 to 5 times before it totally unlatches and opens. Other times, it opens first try. No rhyme or reason why as I've tried to do it many, many times to figure out a pattern. The only thing that holds true is once it opens and I shut it right away, it opens first try immediately after and all the subsequent times. It's only after it sits a while does this seem to happen. So....of course, the techs at dealership have a hard time replicating this. They did agree to replace the entire latch for me, but the problem still exists. On my 3rd visit last night, the rep/person who was "managing" the work (the guy sitting at the desk) actually told me that the sensor was not supposed to work. That I always had to use my key. I asked him then why would they replace the latch for me if this is the case? Also, I ran right home and looked in the manual and it specifically says "YOU CAN LOCK OR UNLOCK THE DOORS AND TAILGATE WITHOUT HANDLING THE TRANSMITTER." Since then, I have looked online and find that this is a continual problem for many of Honda's vehicles. So everyone, is there a fix? When my arms are loaded with groceries and I'm tugging and tugging on the tailgate I want to yell at someone!!! Help!
I find the guys that designed the infotainment system to also be a bit 'screwey' ..... everything shoudl be simple.I have read these suggestions and look forward to trying them out on our HRV which started having this problem recently after 2 years. My question is, why would Honda make something that should be pretty simple, more complicated? I have had several cars and none of them were this wonky to open. Push the button, pop and lift. Should be that simple.