Towards the top of the webpage, under the banner, there is blue text that reads 'Private Messages', click that.A private message? Where? To whom? How?
Thanx, randY49. I figured it out with your excellent help!Towards the top of the webpage, under the banner, there is blue text that reads 'Private Messages', click that.
On the left side there is a 'Friends and Contacts' header, click that.
Accept HondaCustomerService as a friend. You should then be able to private message with them on the forum.
Or, as stated in their post, you can call them.
BobSmith8901, thanx for your assessment. I guess I'm not imagining the distortion after all - not that I really thought I was.I actually was on the very verge of making an offer yesterday evening and that one thing really nixed it for me. I had looked for this windshield issue at other times of the day and on a sunny afternoon previously with this particular LX, but didn't see it. However, late yesterday evening, on the verge of going through with a deal I took one last look to see if I could see this windshield distortion and there it was. As I turned my head to the right (at about 45 degrees) about mid-level in the windshield, it looked like sort of a vertical wavering of the glass as I moved my head slightly to the left and right. I couldn't believe it. Is this normal? I couldn't seem to replicate it in my other 2 cars.. It was the final straw and it's too bad as the car was just fantastic to drive, I mean I really enjoyed it and I wanted to buy it but it just had several of these minor flaws, front passenger door not flush with the front quarter panel, that rear high brake light being not centered (all of the others in the trim that I didn't want were centered, the flat paint used in the interior of the doors). Is this just some sort of unacknowledged prejudice against this car because it's made in Mexico and it's a first run in the first year of production and shouldn't common sense tell you to avoid the first year of anything? I don't know and it bothers the **** out of me because this car just fit so many of the checkmarks of what I need. Again, nothing huge and glaring or even safety or operational -related (everything in the car worked perfectly and I had total confidence in the brakes, steering, everything), just the workmanship was not up to Honda's previous very high standards). I just thought that maybe they need a few years of getting rid of the rough spots in the assembly process and these worries will be a thing of the past.
With the help of a couple other posters, I figured out what I needed to do to send you a private message - and, I have done so. Please note that I've indicated that I want nothing more to do with Shockley Honda as I believe they have failed to provide the appropriate warranty support and I believe they have lied to me. I look forward to your help in correcting the safety defects that Shockley ultimately ignored.Hello Price, thank you for reaching out regarding the issues you have experienced with your 2016 Honda HRV. Have you had this issue inspected/diagnosed at your local Honda dealer? We would like to further review this on your behalf. In order to do so we would need further information. Please provide VIN, mileage, full name, best phone number, name of service dealer, and name of sales dealer. If you do not feel comfortable providing this information via hrvforum.com please contact us at 1800-999-1009 opt.7, a live representative would be happy to assist. You must first accept our friend request in order to enable private messaging with us. ^GR
It seems that Honda's request for me to contact them was useless. After sending them a message, which included my phone number, over a month ago I've not seen nor heard anything from them. The experience just reaffirms my negative opinion of Honda.With the help of a couple other posters, I figured out what I needed to do to send you a private message - and, I have done so. Please note that I've indicated that I want nothing more to do with Shockley Honda as I believe they have failed to provide the appropriate warranty support and I believe they have lied to me. I look forward to your help in correcting the safety defects that Shockley ultimately ignored.
That is what I figured. I thought about bringing it up to Honda but I think it'd be a waste of my time. If it bothers me enough perhaps I can replace it through a local shop and find some higher quality glass rather than chancing it with Honda's glass again.It seems that Honda's request for me to contact them was useless. After sending them a message, which included my phone number, over a month ago I've not seen nor heard anything from them. The experience just reaffirms my negative opinion of Honda.
lbhonda, I've had no support from Honda at any level. The rep's original offer to replace the windshield once, and only once, was reneged on within minutes of the original agreement. There has not been any progress on that, the inside rear-view mirror, or the hands-free phone issues. I've considered the same action as you: replace the windshield at my own expense with something other than the crap Honda glass. Same for the mirror.That is what I figured. I thought about bringing it up to Honda but I think it'd be a waste of my time. If it bothers me enough perhaps I can replace it through a local shop and find some higher quality glass rather than chancing it with Honda's glass again.
Did they replace the windshield once as you originally requested?
I agree with you 100% that the rearview mirror is very cheap and that glass definitely has some distortion. I checked the rear hatch glass and that is fine. I was planning on adding a larger wide-view mirror over the rearview mirror once I saw the size anyway.
Ah ok, sorry to hear that.lbhonda, I've had no support from Honda at any level. The rep's original offer to replace the windshield once, and only once, was reneged on within minutes of the original agreement. There has not been any progress on that, the inside rear-view mirror, or the hands-free phone issues. I've considered the same action as you: replace the windshield at my own expense with something other than the crap Honda glass. Same for the mirror.
Thanx, lbhonda. I'll be curious to know where you get your windshield and how it compares. Also, good luck with your mirror.Ah ok, sorry to hear that.
If I end up replacing the windshield I will let you know, although with reports of heavy rains this winter it probably won't be anytime soon.
I am planning on ordering a wide angle rearview mirror off Amazon soon and will update this thread accordingly.
ssarver413,I think I need to stop reading this stuff because I looked for this windshield distortion while I took my car out for lunch and I see what folks are talking about. Thing is it at the very bottom of the windshield and would probably only affect someone who is 4'11" tall sitting on a phone book. I think its quite comical all these folks are up in arms about how the glass is bent at the bottom. Crazy.
"all these folks?" I mentioned that the windshield has a small level of distortion. All windshields do. I guarantee it's a combo of cheap glass + the rake of the windshield. Google Honda OR Acura windshield distortion and a number of models will pop up. It's not a new thing.I think I need to stop reading this stuff because I looked for this windshield distortion while I took my car out for lunch and I see what folks are talking about. Thing is it at the very bottom of the windshield and would probably only affect someone who is 4'11" tall sitting on a phone book. I think its quite comical all these folks are up in arms about how the glass is bent at the bottom. Crazy.
Hey man I feel your pain. :crying:The dealer brought in the Honda factory rep and he determined that the distortion in both the windshield and the mirror were within normal manufacturing specifications. Of course, if coke-bottle bottoms met the specs, he'd have told me the same thing. My opinion is that their specs are bad. I've been refused any action by American Honda; so, I doubt any other dealer would say otherwise.
As for the mirror, when looking there, everything I see behind the car is wavy and distorted. I opened the rear hatch to make sure the problem wasn't the rear window glass; it was not. I simply moved my head back and forth sideways while looking in the mirror and everything was distorted. Since no one drives while constantly looking in the mirror, this is not as severe a problem as the windshield; but, it still "reflects" badly on Honda quality and should be fixed.
