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Windshield & Mirror Glass Distortion

43862 Views 124 Replies 46 Participants Last post by  Dr. Toboggan
Although there is much to like about our new HR-V, it has badly distorted glass in the windshield and in the inside rear-view mirror. Let me acknowledge that some people are more or less sensitive to distortion than I; but; in my case, it's bad enough to cause nausea and comes close to triggering vertigo episodes. For me, and my wife if she is with me, the distortion is a safety issue and could require that I pull over to the side of the road if the distortion should trigger an event.


After a month of back and forth with the dealer and, today, with the American Honda rep, we reached an agreement that Honda would replace the windshield. Although the rep argued that the distortion was "normal" in auto glass, I told him that my sample of cars over many years suggested that this level of distortion is not normal. In fact, this is the ONLY car's factory glass that has ever been an issue for me. So much for "normal." The rep agreed to the replacement on the condition that it would be a one-time replacement and that was the end of replacing the windshield - just once - no more. I agreed to accept that risk and we had a deal.


It seems no one at the dealership had told the rep about the rear-view mirror and that information was a complete surprise to him. We looked at several mirrors in a variety of cars on the showroom floor and none of the standard mirrors were without distortion. I told the rep that, because mirrors were quite inexpensive, there should be no one-time restriction on the mirror replacement.


A third issue related to the failure of the Voice Tag function had also been addressed. At the point of addressing the mirror, we had an agreement that American Honda would replace the windshield and address the Voice Tag issue to the HFS (Hands Free System) engineers and support personnel for possible resolution. Upon raising the mirror issue, the rep apparently reconsidered everything and told me that he didn't see any outcome that would satisfy me, the customer, and he reneged on the agreements he had already reached and told me that we should simply go our separate ways.


NO further offer of any kind was made to carry through with any effort to resolve these safety issues. I am troubled by what I consider to be a lack of integrity and honor in reneging on the agreements already reached. I must now consider all my options in dealing with the issues as I see them. One thing is for sure...


...First Honda ever for me, WORST CUSTOMER SUPPORT I'VE EVER RECEIVED FROM ANY MANUFACTURER, and LAST HONDA, EVER, FOR ME!!! For my next car, I'm going back to Toyota where I've been treated as a valued customer from the very first day.
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What it looks like may be described as a mild version of looking into a fun-house mirror that distorts the view. No, it's not that severe; but, when driving, sign posts, signs, stripes in the road, and even other vehicles look like I'm seeing them through someone's glasses - or as if I'm looking at them under light ripples in clear water. As my car moves, and the line of sight to the objects outside the car changes, that line of sight moves across the variable degrees of distortion in the windshield. If you've ever seen heat waves rising from a hot road and seen the shimmering distortion of objects seen through those heat waves, that is generally what the windshield distortion looks like.
Yep I'm seeing that too (and literally everything else you described so vividly). Actually the heat wave convection mirage effect is how my coworker described the effect during slow right turns I was taking in our parking garage -- and she said that as a passenger. It's even worse from the driver's seat.

Hopefully like the dealer said (and I'd assume Honda would say, given that we both live in the same state and thus would be in the same regional customer service zone), it could just be my eyes, and whoever I sell my "completely normal" car to doesn't have a problem with it. :)

Did you end up keeping your car or selling it off? I've only had mine for less than 2 weeks and couldn't imagine holding on to it for much longer. I could live with it if it wasn't so annoying.
seems like most cars if not all cars have their quirks. they surprise you when you discover them but unless they are sanctioned-by-the-dealer safety issues, you eventually accept them as the car's "personality trait."
I don't see the windshield or mirror distorted on mine at all. My old scion XA was so bad that the sides of the windshield looked like fun house mirrors.
Wife and I took a HRV demo ride about 5 months ago and wife complained about the lower two inches being warped and made her dizzy. She stated she'd never buy that particular HRV. This week we drove home our new HRV and the passenger side lower inch is warped but she states she can live with that but still disappointed it's there. She says she sits up a little taller and she can't see the distortion. I've never noticed the distortion on the driver's side on any HRV I've sat in or drove.

No doubt Honda has a windshield problem and they should own up to that fact!
Windshield distortion

Hey all! Not sure if this is still an issue for anyone else, but I just purchased a Honda HRV EX-L and noticed some weird distortion in the windshield. I noticed it immediately after leaving the dealership and let them know I was concerned about it - they are now offering to replace the windshield (not sure if they are planning to charge me, as I didn't purchase a warranty for windshield coverage).

Let me explain the issue (pretty much the same as the original post says). I feel as though I can't focus on the point in front of me that feels natural. Imagine wearing someone's Rx glasses - blurry and impossible to focus. It's uncomfortable and very disorienting at times. It's especially terrible at night. To my surprise, I hardly notice it when the sun is directly facing me while driving, as it illuminates my dashboard causing a reflection.

It MIGHT be that there are distortions in the glass. My main concern is that it's the curvature and I'll just have to live with it (AKA get a different car...aghhh).

Has anyone found a solution to their experience with this?
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KimK, the distortion is varied across the entire span of the windshield with the most severe distortion around the perimeter of the windshield where a driver would look during turns (the left or right sides of the glass), cresting a hill (the bottom of the glass), or approaching/transitioning from a downhill grade to level or an uphill climb (the top of the glass). Simply put, I see the distortion wherever I am looking through entire span of the windshield.

What it looks like may be described as a mild version of looking into a fun-house mirror that distorts the view. No, it's not that severe; but, when driving, sign posts, signs, stripes in the road, and even other vehicles look like I'm seeing them through someone's glasses - or as if I'm looking at them under light ripples in clear water. As my car moves, and the line of sight to the objects outside the car changes, that line of sight moves across the variable degrees of distortion in the windshield. If you've ever seen heat waves rising from a hot road and seen the shimmering distortion of objects seen through those heat waves, that is generally what the windshield distortion looks like.

As I've indicated, my eyesight may be more sensitive to such distortions than others. You may not experience the same issue; and, I hope you don't. My quick check (which I mistakenly didn't think necessary for a new car) is to sit in the driver's seat, focus on distant horizontal and vertical lines such as posts, poles, or building lines such as large window frames or the corners of those buildings. I then move my head left and right, and then up and down, to view the various lines through the windshield as a moving target. If those lines that I'm viewing seem to wiggle or change shape as I change my viewing angle, I consider the windshield to be distorted. The more distant the lines being viewed the better the analysis due to the physics of lensing effects which reveal distortion more over greater viewing distances. One minute of angular distortion over a viewing distance of 10 feet may be imperceptible to most; however, that same one minute of angular distortion over 200 yards may be obvious to most (in the extreme, think Hubble telescope and the mirror distortion it suffered - no apparent distortion within the limited dimensions of the laboratory or assembly building; but, disastrous effects over light years).

For me, driving the car makes the distortion very evident as everything changes shape and position beyond what would be normally perceived where there is no distortion. If you don't see it, or if you see it and it does not disturb your vestibular system or your safety, I'd consider it a non-issue for you. No car windshield is optically perfect; yet, this is the only one that has ever caused nausea for me. So, for me, this is an extreme condition which, in conjunction with two other issues (mirror distortion and hands-free voice tag failure), makes an otherwise delightful car into a low-quality failure. For you, it may be fine.
I got a 2018 HRV in March and it has distorted glass, so I guess the issue has been ongoing!! I just had the windshield replaced on Wednesday and the new one is also distorted!!! I am not happy about it. Wish I still had my CRV, but it was totaled when I skidded on ice on the highway.
I got a 2018 HRV in March and it has distorted glass, so I guess the issue has been ongoing!! I just had the windshield replaced on Wednesday and the new one is also distorted!!! I am not happy about it. Wish I still had my CRV, but it was totaled when I skidded on ice on the highway.
Must be my age but I notice no distortion on my 2017.
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It is there if you look for it. If you haven't noticed it, don't look for it.:)
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Must be my age but I notice no distortion on my 2017.
Must be my age but I notice no distortion on my 2017.
You are lucky. I guess there are some not distorted. I wish Honda had it together better. This has been an ongoing problem in many of the cars.
I tried to find any "distortion" in mine, but cannot
I tried to find any "distortion" in mine, but cannot
Mine is right above the black line where windshield hits dashboard. Maybe one-two inches of distortion that makes the lines on the highway look like they are being pulled towards me. Also, curbs in town and where I live there is a hill with a curve in town and if I glance over at the car next to and passing me, it looks like they are swerving into my lane.I live on the coast and the fog sometimes rolls in so thick we need to watch the white lines close to the car to stay on the road.
It is near bottom of the windshield. Taller drivers usually dont noticed the distortion.
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I have a 2017 EX and am a shorter driver ( 5' 1") and do not see any distortion. I have my seat pumped up as high has it can go- either there is no distortion on mine or I am able to view above it and have not noticed any.
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Complete ditto to everything car4sooznd had to say. My seat is levered high. No windshield distortion in my 2017 EX AWD.
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It is near bottom of the windshield. Taller drivers usually dont noticed the distortion.
I'll have to slouch down and see if it's there in mine. I usually have to duck to see under the rear view mirror, no distortion on the top lol.
I test drove a second HR-V today and it was so bizarre, everything was wavy through this windshield. The first one wasn't like that. I asked the dealer if it had a film on it but he said no. Anyone run into anything like this?
Yes same here
I can’t drive my hrv for more than 30 mins, the windscreen warps every thing
Plus when drivers windows rolls up it creaks ominously as it finally closes, it sounds like it’s going to shatter one day.
I test drove a second HR-V today and it was so bizarre, everything was wavy through this windshield. The first one wasn't like that.


I asked the dealer if it had a film on it but he said no.


Anyone run into anything like this?
Exact same for me
Plus when drivers windows rolls up it creaks ominously as it finally closes, it sounds like it’s going to shatter one day.
Mine too. 2020 LX AWD.
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