Windshield & Mirror Glass Distortion

Although there is much to like about our new HR-V, it has badly distorted glass in the windshield and in the inside rear-view mirror. Let me acknowledge that some people are more or less sensitive to distortion than I; but; in my case, it's bad enough to cause nausea and comes close to triggering vertigo episodes. For me, and my wife if she is with me, the distortion is a safety issue and could require that I pull over to the side of the road if the distortion should trigger an event.


After a month of back and forth with the dealer and, today, with the American Honda rep, we reached an agreement that Honda would replace the windshield. Although the rep argued that the distortion was "normal" in auto glass, I told him that my sample of cars over many years suggested that this level of distortion is not normal. In fact, this is the ONLY car's factory glass that has ever been an issue for me. So much for "normal." The rep agreed to the replacement on the condition that it would be a one-time replacement and that was the end of replacing the windshield - just once - no more. I agreed to accept that risk and we had a deal.


It seems no one at the dealership had told the rep about the rear-view mirror and that information was a complete surprise to him. We looked at several mirrors in a variety of cars on the showroom floor and none of the standard mirrors were without distortion. I told the rep that, because mirrors were quite inexpensive, there should be no one-time restriction on the mirror replacement.


A third issue related to the failure of the Voice Tag function had also been addressed. At the point of addressing the mirror, we had an agreement that American Honda would replace the windshield and address the Voice Tag issue to the HFS (Hands Free System) engineers and support personnel for possible resolution. Upon raising the mirror issue, the rep apparently reconsidered everything and told me that he didn't see any outcome that would satisfy me, the customer, and he reneged on the agreements he had already reached and told me that we should simply go our separate ways.


NO further offer of any kind was made to carry through with any effort to resolve these safety issues. I am troubled by what I consider to be a lack of integrity and honor in reneging on the agreements already reached. I must now consider all my options in dealing with the issues as I see them. One thing is for sure...


...First Honda ever for me, WORST CUSTOMER SUPPORT I'VE EVER RECEIVED FROM ANY MANUFACTURER, and LAST HONDA, EVER, FOR ME!!! For my next car, I'm going back to Toyota where I've been treated as a valued customer from the very first day.