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2016-2020 CVT warranty Extended to 7 years/150K Miles

47074 Views 139 Replies 43 Participants Last post by  evilmilkman101, 
zroger73
TSB 21-046
Product Update: 2016-20 HR-V Software Update and CVT Inspection

TSB 21-047
Warranty Extension: 2016-20 HR-V CVT Premature Belt Deterioration

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T
I think I would rather them perform the TSB check before I change the fluid (draining fluid may affect the quality of the check in the TSB). Although I agree that it's suspect whether a little magnet can detect any problems. I also don't like being one of the firsts they perform such a procedure on so I will wait a little to get the TSB done.
As you mentioned, this confirms the frequency of changing the fluid or not doesn't seem to prevent a broken belt.
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B
Hopefully this is helpful to others, I was tinkering around on the Honda MyGarage a couple days ago and noticed a recall notice I called to ask if it was to do with the engine start button recall I recently had done and was notified it was for the CVT. Without any more thought I booked an appointment at the local Honda for today.


Fast forward to today, i'm sitting in the waiting room and the gentleman from the front desk approaches me and lets me know that Honda would be "holding onto my vehicle". I must have had the dumbest look on my face at that moment and was completely dumbfounded. The gentleman further said that representatives from Honda wanted to come down and inspect my vehicle and that despite having others come through for the CVT recall I was the first to go onto the second phase. The dealership offered a no-fee rental car for the interim to which I was very thankful for. Sitting there collecting my thoughts after the blindsiding (no-one at the front desk had ever seen anything like this occur in the past) I approached and attempted to get additional details. At this point they let me know that they had done a "magnet" test and had found substantial amounts of metal shavings in the transmission and that after sending photos and a report to the representatives they would no longer be coming down and I would likely be getting a complete transmission replacement. I'm still in shock over the findings, but I count myself lucky hearing about others CVT failures, I also have to hand it to the local dealership for how well they handled everything from start to finish. If it's any assistance I have just over 160,000kms (2016 model) and have kept up with all my services.

After this incident i'm not so sure I want to hang onto my HRV anymore,I love the car and I haven't had anything major other than the start button and strut recalls but the reliability factor is eating at me after this one and seeing others experiences.
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Fearturtle44
Interesting, I didn’t think the recall had actually started yet. Keep us updated.
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BrettB30 said:
Hopefully this is helpful to others, I was tinkering around on the Honda MyGarage a couple days ago and noticed a recall notice I called to ask if it was to do with the engine start button recall I recently had done and was notified it was for the CVT. Without any more thought I booked an appointment at the local Honda for today.


Fast forward to today, i'm sitting in the waiting room and the gentleman from the front desk approaches me and lets me know that Honda would be "holding onto my vehicle". I must have had the dumbest look on my face at that moment and was completely dumbfounded. The gentleman further said that representatives from Honda wanted to come down and inspect my vehicle and that despite having others come through for the CVT recall I was the first to go onto the second phase. The dealership offered a no-fee rental car for the interim to which I was very thankful for. Sitting there collecting my thoughts after the blindsiding (no-one at the front desk had ever seen anything like this occur in the past) I approached and attempted to get additional details. At this point they let me know that they had done a "magnet" test and had found substantial amounts of metal shavings in the transmission and that after sending photos and a report to the representatives they would no longer be coming down and I would likely be getting a complete transmission replacement. I'm still in shock over the findings, but I count myself lucky hearing about others CVT failures, I also have to hand it to the local dealership for how well they handled everything from start to finish. If it's any assistance I have just over 160,000kms (2016 model) and have kept up with all my services.

After this incident i'm not so sure I want to hang onto my HRV anymore,I love the car and I haven't had anything major other than the start button and strut recalls but the reliability factor is eating at me after this one and seeing others experiences.
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Thanks for sharing the details.

Your CVT trans was on the verge of failing. Luckily it didn't leave you stranded.
As I mentioned earlier, good on Honda for taking care of it.

2016 HRV with 160,000km/100,000miles. Is it all AWD or 2WD?

How often did you have the CVT fluid changed? What mileage was the last time?
A little research shows that the in-dash MM (maintenance minder) for the HRV CVT is useless.
I wonder if the ECM firmware update will update/correct the MM with respect to the CVT.
There is no mention of this in the CVT TSB.


Fearturtle44 said:
Interesting, I didn’t think the recall had actually started yet. Keep us updated.
Click to expand...
The Honda Canada Recall website has no details for our Canadian HRV VIN. It just states "a recall exists for your vehicle" with no details and to contact a Honda dealer for more info.
Perhaps the Honda USA Recall website has more details.

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Dr. Toboggan
I will have had my car for six months in a few days. I find that it "lunges" forward sometimes when I decelerate and/or brake. I've never experienced this in any other car before, although I've been driving for 35 years but this is my first CVT car. I haven't talked to the dealer about it yet because it doesn't do it often and I also want a better way to explain it to them. Does anyone else notice this? (admittingly, I haven't read this whole thread yet)
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I just had my 2016 HRV AWD transmission replaced in March, 2021 at 116,000 miles at my cost of over $6,000. I sure hope Honda is available to make this right for me and for others that have had their transmissions replaced at their own expense.
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Hondaboy said:
I took my 2016 HRV for oil change and they told me about a software update for the CVT. They did it and now it seems like the rpms don't go as high as they used to.
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Yes the car will drive smoother and trans shifts are smooth and quite.
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Toni64 said:
What happens to those who have recently changed the transmission fluid. Wouldn't they have less metal particles in the pan and the problem will not be detected with the test outlined in the doc TSB 21-046 posted above?

I'm at 72000 kms and was about to have the transmission fluid changed. Too bad the inspection doesn't include the draining of the transmission fluid which would save me the cost.
I guess I can request they don't change the fluid if it fails the inspection check.

This TSB/recall was only released less than 1 month ago. Anyone hear from their dealer to see if they are familiar with it?
Has anyone received an official letter from Honda about the recall yet?
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They will make you do the reprogramming if you refuse or don't do it your warranty is void on.the tranny if the belt gos
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Has anyone received the notification letter concerning the warranty extension on the CVT?
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gyver65 said:
Has anyone received the notification letter concerning the warranty extension on the CVT?
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I haven't. I took mine in for the fuel pump recall yesterday and asked them to do it too, they did.
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spacewrangler said:
View attachment 31956
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Thanks for sharing! I'm hoping Honda will reimburse me for the transmission I had to pay for out of pocket @ 116,000 miles.
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Dr. Toboggan
I just made 10,000 miles with my car, no service light on the dash, no letter from Honda or a call from the dealership. When should I have the CVT serviced on my 2020 LX AWD?
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I made an appointment the other day to have this recall service done (for the 8th). Has anyone else noticed any difference in their vehicle after the software update? I'll of course update with my experiences afterward.
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Dammit
I'm having my vehicle serviced on the 11th. Oil change, transmission fluid, rear-diff.. Adding in the recalls on the start button and the transmission software update. We'll see how she drives afterward.
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R
I just purchased a 2021 hrv sport....have all the issues with the cvt been fixed?????
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rszappa1 said:
I just purchased a 2021 hrv sport....have all the issues with the cvt been fixed?????
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It appears the recall only affects 2020 and older models. Currently at the dealer waiting for my car.

Also I'm having a software update for the AWD regarding a rattle when accelerating (TSB 19-021) but I think that's 2016-2018 only as well.
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rszappa1 said:
I just purchased a 2021 hrv sport....have all the issues with the cvt been fixed?????
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The issue is with the transmissions on the older vehicles, specially 2016-2020. Your 2021likely had those changes incorporated into the manufacturing line.
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Just took my HR-V on a 60-mile trip through the city, the highway, some back roads and over a couple of mountains. The update makes a lot of small changes but the car drives a lot better because of it, in my opinion.

There's much less "rubber banding"; with the old software I'd have to let up or push the pedal further and wait for the revs to catch up. This update eliminates most of that.

Shifts are both smoother and more responsive. They really mean it when they say it's been refined. Still feels like a shiftless CVT in normal driving when you're not pushing it, but the "fake" downshifts they have when you stab the gas are quicker yet have less shift shock.

Overall the car drives better to me than it has the last five years.
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I had a used transmission put in at 112,000 miles, now 70K later this one is leaking and Honda wants $7100 to install a new one. I filed a claim and this is the response I got, basically too bad, your problem......


Thank you for allowing Honda Automobile Customer Service the opportunity of responding to your message. We are sorry to hear that you're experiencing issues with the transmission on your 2017 HR-V. We understand this is an upsetting situation and we appreciate you taking the time to inform us. The original transmission warranty is 5 years or 60,000 miles for defects, whichever ends first. A remanufactured transmission purchased from a Honda dealership would receive a 3 year or 36,000 miles warranty. If the dealer installed a used transmission, it would not receive any warranty. We reviewed this concern and verified the vehicle does not have a safety recall, warranty extension, or Product update. Unfortunately, the vehicle is currently outside of all warranties based on the high mileage and any repair cost would be at the owner's expense. We recommend visiting a Honda dealership for an inspection to confirm the needed repair. Thank you and have a good rest of your day.

Kind regards,

Honda Automobile Customer Service
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